Refund policy

We want you to love your purchase! Whether you are shopping locally or internationally, we keep our process simple, transparent, and fair.

🔄 30-Day Return Window (Unopened Items)

To give you absolute peace of mind, you can request a return within 30 days of receiving your order.
To start a return, simply email our support team at sales@aussiefootcare.com.au (Australia) or sales@aussiefootcare.com (International). Please wait for our team’s authorisation before sending your items back.

Opened Items: For hygiene reasons, products that come into direct contact with the skin, including toe separators, gel pads and compression products, are not eligible for change-of-mind return or exchange once the original sealed packaging has been opened. This includes opened compression products where the wrong size was selected. This restriction does not apply where an item is faulty, damaged, incorrectly supplied, or where applicable consumer law provides otherwise.
Unopened Items: Items, including compression products ordered in the wrong size, are eligible for a refund if they are completely unopened, unused, and remain in their original, pristine packaging.
Return Postage: Return shipping costs are the responsibility of the customer for standard returns, incorrect purchases, incorrect size selection, or change-of-mind.

Return Destination: Please note that all international returns are processed at our central distribution facility in Sydney, Australia.
Customs & Duties: Duties, taxes, customs charges or clearance fees that have already been paid or remitted to government authorities, customs agencies or carriers are generally non-refundable. Where a refund is required under applicable law or the relevant tax arrangement, it will be processed accordingly.

If your order arrives damaged, faulty, or incorrect, please contact us promptly at sales@aussiefootcare.com.au (Australia) or sales@aussiefootcare.com (International), with your order details and clear photos of the issue where available.
Our International Guarantee: In the rare event of a faulty or incorrect international order, we will typically issue a full refund or send a replacement immediately without requiring you to ship the physical item back to Australia.
Please contact us as soon as reasonably possible after discovering that an item is damaged, faulty, or incorrect, and provide details and clear photos where available. This does not limit any rights you may have under applicable consumer law.

Once your return is received and inspected at our warehouse, refunds are processed back to your original payment method in the exact currency used at checkout.
For change-of-mind returns: The refund excludes original shipping charges. Where an order received promotional free shipping, the reasonable outbound shipping cost incurred to send the order may be deducted from the refund. This deduction does not apply where the item is faulty, damaged, incorrectly supplied, or where applicable consumer law requires otherwise.
For cancellations: You can cancel your order for a full 100% refund at any time before it has been dispatched from our warehouse. Once a package leaves our Sydney warehouse, a cancellation is no longer possible, and the order must be handled as a standard return.

If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery location, nearby safe places, household members, neighbours, reception staff, PO Box or Parcel Locker, and contact the local carrier. You may also contact our support team so we can provide reasonable assistance with the carrier enquiry. The outcome will depend on the circumstances and the carrier’s investigation.

If you have any questions about sizing or product fit before you buy, just reach out — our team is here to help you choose the most suitable option.

If you have any questions about this policy, please contact us at sales@aussiefootcare.com.au (Australia) or sales@aussiefootcare.com (International).