Shipping policy

We aim to get your order to you quickly and safely. Here is how our shipping and fulfillment process works:

🇦🇺 Domestic Shipping – Australia

🚚 Carriers We Use

  • Australia Post
  • StarTrack

📦 Dispatch Time

  • Orders are typically dispatched from our Sydney facility on the same or next business day.
  • We do our best to process orders promptly, although same-day dispatch cannot be guaranteed during peak periods.

⏱️ Delivery Times and Shipping Costs

  • Free Shipping: Free on orders of $39 AUD or more – estimated delivery in 4–10 business days.
  • Parcel Post: $7.99 AUD – estimated delivery in 4–8 business days.
  • Express Post: $12.99 AUD – estimated delivery in 1–3 business days.

Delivery estimates apply after dispatch and exclude weekends and public holidays. Delivery to Western Australia, the Northern Territory, regional and remote areas may take longer than the estimates shown above.

🌏 International Shipping

We offer fully tracked international shipping from our Sydney, Australia fulfilment location. Available shipping methods, delivery estimates and prices vary by destination.

📦 Dispatch Time

  • International orders are generally dispatched on the same or next business day.
  • Tracking details are emailed after the order has been dispatched.

🇳🇿 New Zealand

  • Free Standard Shipping: Free on orders of $49 NZD or more – estimated delivery in 5–8 business days.
  • International Post Standard: $11.99 NZD – estimated delivery in 5–8 business days.
  • International Post Express: $24.99–$29.99 NZD – estimated delivery in 2–5 business days.
  • Taxes and Import Charges: For typical Aussie Foot Care orders, applicable duties and taxes are generally taken care of and no further payment is normally required on delivery. In unusual circumstances, local customs authorities may apply additional charges.

🇬🇧 United Kingdom

  • Free Standard Shipping: Free on orders of £39 GBP or more – estimated delivery in 5–8 business days.
  • International Post Standard: £11.99 GBP – estimated delivery in 5–8 business days.
  • International Post Express: £18.99 GBP – estimated delivery in 3–5 business days.
  • VAT and Import Charges: Applicable VAT and import charges are calculated and collected at checkout where required. No further payment is normally required on delivery.

🇸🇬 Singapore

  • Free Standard Shipping: Free on orders of $59 SGD or more – estimated delivery in 4–8 business days.
  • International Post Standard: $15.99 SGD – estimated delivery in 4–8 business days.
  • International Post Express: $29.99 SGD – estimated delivery in 3–5 business days.
  • Taxes and Import Charges: For typical Aussie Foot Care orders, applicable duties and taxes are generally taken care of and no further payment is normally required on delivery. In unusual circumstances, local customs authorities may apply additional charges.

🌍 Rest of World

We ship to selected destinations across non-EU Europe, Asia, the Middle East, Pacific, Latin America and Africa.

  • International Post Standard: A$24.95 AUD or local currency equivalent – estimated delivery in 5–15 business days, depending on destination.
  • All orders are dispatched from Sydney and include tracking.
  • Shipping availability and the final shipping cost are confirmed at checkout for the selected destination.

⚠️ Import Duties and Taxes: Customs duties, local taxes and import fees, if applicable, are the responsibility of the customer and may be payable before or at delivery. Requirements vary by destination. For questions about the import process, or to check whether prepaid duties and taxes can be arranged for your destination, contact sales@aussiefootcare.com before ordering.

💲 Free Shipping Thresholds

Free Shipping: Free shipping thresholds are based on the value of products in the order after discounts. Duties, taxes, customs charges and other import-related fees do not count towards the qualifying order value.

📍 International Tracking

International Tracking: Once a parcel reaches its destination country, it may be transferred to the local postal provider, such as USPS, Canada Post, Royal Mail, NZ Post or SingPost. For the latest delivery updates, customers can also enter their tracking number on the local carrier’s website.

💲 Currency, Taxes and Import Charges

  • Shipping prices are displayed in the applicable market currency.
  • The final shipping options and costs available for an order are shown at checkout before payment.
  • International orders may be subject to local taxes, customs duties, import charges or carrier processing fees.
  • Tax and import charge arrangements vary by destination. Please refer to the relevant country or Rest of World section above for details.

⚠️ Delivery Estimates, Customs and Delays

  • Estimated delivery times: All delivery timeframes are estimates provided by the postal and carrier networks and are not guaranteed delivery dates.
  • Timing: Delivery estimates apply after dispatch and generally exclude weekends, public holidays and customs-processing time.
  • Customs processing: International parcels may be subject to customs inspections, border clearance, security checks or other destination-country processes outside Aussie Foot Care’s control.
  • Possible delays: Delivery may be affected by customs processing, local postal delays, severe weather, regional disruptions, routing delays, seasonal demand or other events outside our control.
  • Recipient action: Customers may need to respond directly if customs authorities or the local carrier request information, payment or clearance action.
  • How we help: Aussie Foot Care will dispatch orders promptly, provide tracking and assist with reasonable tracking enquiries. However, we cannot guarantee delivery by a particular date after a parcel enters the postal network.

📋 General Logistics Information (All Regions)


🏠 Authority to Leave (ATL), PO Boxes, and Parcel Lockers

  • Standard parcels may be delivered with Authority to Leave or Safe Drop where supported by the selected carrier and where the driver considers that a safe, secure and weatherproof location is available. If no suitable location is available, the carrier may take the parcel to a collection point/local post office or arrange another delivery option.
  • Certain high-value configurations may require physical signatures. If an address does not permit safe placement and requires redelivery, subsequent carrier fees remain the responsibility of the buyer.

📬 Lost, Missing, or Stolen Parcels

  • Once tracking shows that a parcel has been delivered to the nominated address, PO Box, Parcel Locker, or an authorised safe place, please first check around the delivery location and with other household members, neighbours, reception staff, or the local postal provider.
  • If you believe the parcel has been incorrectly delivered, lost, or stolen after delivery, please contact us and the local delivery carrier promptly so the delivery can be investigated. Aussie Foot Care will provide reasonable assistance with carrier enquiries, although the outcome of any investigation will depend on the circumstances and the carrier’s findings.

💥 Damaged Goods

  • If your delivery box arrives with visible structural damage, please request the courier driver to log the damage prior to acceptance.
  • If damage is discovered after unboxing, please contact our team promptly with photographs of both the packaging and products.

📦 Multiple Shipments

  • To optimize delivery speeds, your items may occasionally split and ship from separate stock locations. If this applies to your order, you will receive individual tracking numbers for each parcel at no additional fee.

If you have any questions regarding your shipping destination or carrier tracking, reach out to us at sales@aussiefootcare.com.au (Australia) or  sales@aussiefootcare.com (International) and our team will be happy to assist.